Privacy Policy



This Privacy Notice tells you about the information that we collect from you when you use our services.  In collecting this information, we are acting as a data controller and by law, we are required to provide you information about us, why and how we use your information, and your rights over your data and our use of it.


Who are we?


We are Quality Personnel Services Ltd.

Our address is Suite 209, Cubix – Noble House, Capital Drive, Linford Wood East, Milton Keynes, MK14 6QP.


You can email us at and you can telephone us on 01908 672666.


Our company is registered in England and Wales, company number 02297993.


We are a registered Data Controller with the Information Commissioners Office, registration number Z6512571


We are also a registered member of The Recruitment & Employment Confederation (


We are not required to have a data protection officer and any enquiries about our use of your personal data should be directed to the contact details above, for the attention of Natasha Everitt our Data Compliance Manager.


All information we process is done so in accordance with the Data Protection Act 1998, and from the 25th May 2018, the General Data Protection Regulation (“GDPR”).


How we use your information


When you use our website

When you use our website to browse our vacancies, services or view other information we make available, we may store anonymous “cookies” on your device which lets us collect useful information about our visitors to help make the user experience of our website better.  As these are anonymous we do not need your consent to do this however you may choose to block or delete cookies in your internet browser settings.  You can find out how to do this by searching for “disable cookies” or “clear cookies” using your favourite internet search website.


You may log your details on our website using our My Profile section and choose to be automatically notified about jobs.  You are in control of your “my profile” page and can stop job alerts at any time.

Other information we may collect
If you are an employer who engages us to perform recruitment activities for you, we may collect information about you and your organisation including, your name, your email address, your telephone number and your company name and place of business.  We will use this to administer our relationship with you.

If you are a candidate, when we enter into a contract for services with you, we will collect information as listed here, to help us find you a suitable role.


  • Your name
  • Your address
  • Your email address
  • Your telephone number
  • CV/work history
  • Job preferences including role, geographical areas and salary
  • Any other work related information you provide, for example, education or training certificates


We may also need to ask you to provide and we will retain information including;

  • A copy of your Passport or Driving Licence as proof of identity and your right to work
  • In some cases, permits and visas
  • Date of Birth
  • National insurance number
  • Full details of job offers and placements
  • Any unspent Criminal Convictions
  • Any health or medical conditions that may impact your ability to work, or work safely in certain roles
  • References
  • Financial information (including but not limited to payroll details and terms, HMRC data, pension scheme details, court orders and statutory payments)
  • A log of our communications with you by email and telephone

We may receive some of this information from a third party, such as a Job Board that you subscribe to, or another employment business or agency.  When we do receive this information in this way it will be done so as part of an agreed contract we have with that party and we will tell you from where we obtained your information.


We will with your consent, receive information about you on References provided by former employers you have provided to us.


We will always obtain your consent where any criminal record checks are required.  These may be performed by us or may be performed by your prospective employer and the outcome of these checks and security clearance checks, where relevant, may be stored by us to help you find suitable roles.


The above information is used to provide our services to you in our capacity as an employment agency and business, to find you suitable temporary or permanent work.


We will, with your explicit instruction;


  • match your skill sets with job roles to assist in finding you the positions that most suit you
  • put forward your details to our clients and prospective employers for you to be considered for roles
  • place you with our clients and prospective employers
  • keep you informed of available opportunities as they arise
  • keep you informed of the services offered by us

We will also use the information you provide to us;


  • To establish that you have the right to work
  • To deal with any medical and health and safety issues relating to certain positions
  • To put in place contractual arrangements and documentation once a role has been secured
  • To pay you if placed as a temporary worker

Where and how we hold the information

All the information you provide to us is held on secure servers located within the European Economic Area.

Disclosure of your information

If you are an employer, your information will not be shared with any other party, except where we agree to pass on your details for the purposes of arranging interviews or the engagement of a candidate.


If you are a candidate, a copy of your CV and other limited information such as your name, identity verification, salary expectations and availability, will be sent to prospective employers for your consideration in any role they may have to offer.


Once a placement has been secured, additional information may be shared or sent to prospective employers to enable them to engage you directly or to administer a temporary work contract.


We also may share your personal information with other parties as required by law, or in our own or an employer’s legitimate interests, such as with;


  • HM Revenue & Customs: -  For the administration of Payroll & Tax
  • Pensions Providers: - For the administration of Pensions
  • Legal Advisors: - For the purpose of bringing or defending any legal claims regarding you
  • Other trusted companies: - For the undertaking of pre-engagement checks or paying you.


What is our legal basis for processing your information?

In most cases, we rely upon the performance of our contract with you to process your information as part of the service you have asked us to provide.


Information and documentation to establish your right to work, or to pay you, is processed and shared by us as we are legally obliged to do so.


We may process some personal data using our Legitimate Interests to secure new recruiter clients in order to obtain consent to keep in touch with you.


Our basis for processing Medical information will depend on the circumstances, but will usually be for one of the following reasons:


  • it is necessary to protect health and safety; or
  • to prevent discrimination on the grounds of disability; or
  • where consent has been obtained, if required.


Where we share information with recruiters or candidates as part of our service, this will be done with your explicit consent.


Once a placement has been secured, we may also process your data on the basis of our legitimate interests i.e. for administrative purposes.

Retention of your data


Your data will be retained for no longer than is necessary and in accordance with our Data Retention Policy.

This means that we may retain your information for a period of no more than six years plus current after any contract we have with you has come to an end as we are legally required or entitled to do so under our legitimate interests.


Your rights


By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.


You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.


Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.


To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.


Withdrawal of consent


Where you provide us with your consent to process your information, you have the right to withdraw this consent at any time.  In order to do so you should contact us using the information in the Who We Are section, or by reaching out to your Quality Personnel representative.




We try our best to be transparent and to treat the information we are given with the strictest of confidence and in adherence with our legal obligations.


We understand that some people may have questions or would like more clarity on how we handle your personal information.


Where possible we encourage you to raise any questions or concerns you may have about the way we collect or use with us by using the contact details in the Who We Are section.  If we cannot resolve your query to your satisfaction, you may raise this with the Information Commissioners Office at or write to them at:


Information Commissioner's Office
Wycliffe House
Water Lane


Changes to THIS Privacy Notice


This Privacy Notice may be changed by us at any time.  If we do make changes to this Privacy Policy, we will publish a notice on the front page of our website.

This Privacy Policy is version 201805-1 and is effective from then 21st May 2018.